AVOID THOMAS COOK?
Photo of industrial dispute by infomatique
The UK consumer magazine Which? has rated UK tour companies. (Thomas Cook? Just don't book it, tourists told)
It calculated a customer score as a percentage, based on overall satisfaction and how likely people were to recommend the company to their friends.
The average customer score for the companies in the survey was 77%.
Cosmos came last with a score of 57%, with Thomas Cook on 58% and First Choice and Crystal – part of the Tui holiday group – scoring 63%.
Criticisms of Thomas Cook included, poor quality flights, poor transfers, poor-quality hotel rooms and unhelpful resort staff.
French specialist VFB Holidays came top with a score of 94%. Second was Trailfinders (89%) and third was Explore, part of the Holidaybreak company, which scored 88%.
VFB Holidays: 94%
Trailfinders:89%
Explore: 89%
Voyages Jules Verne: 88%
Ramblers Worldwide Holidays: 87%
Riviera Travel: 86%
Brittany Ferries: 86%
P&O Cruises: 86%
Saga: 86%
Exodus: 86%
Kuoni: 85%
Travelsphere: 84%
Great Rail Journeys: 84%
Noble Caledonia: 83%
Expedia: 79%
Inghams: 79%
Fred Olsen Cruise Lines: 79%
Titan Travel: 78%
Portland Direct: 78%
Archers Direct: 77%
Virgin Holidays: 70%
Page and Moy: 68%
Princess Cruises: 68%
Thomson: 66%
Olympic Holidays: 66%
Crystal: 63%
First Choice: 63%
Thomas Cook: 58%
Cosmos: 57%
Overall average: 77%
The average spent on a hoiday trip rose from around £900 per person in 2008 to more than £1000 now, with 22% paying £1600 or more.
Labels:
Thomas Cook,
travel
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment